Terms And Conditions

BRAEMAR VETERINARY CLINIC TERMS AND CONDITIONS OF BUSINESS

These are the terms under which we offer all of our clients Veterinary services. Please be aware that by requesting vet services you are agreeing to abide by these terms.

Thank you for entrusting the care and attention of your pet to Braemar Veterinary Clinic. This letter details our Practice Terms and Conditions. Some aspects of the Terms may not be relevant to you and we request that you ask for further explanation or clarification if required.

FEES

All fees, diets and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables and diets used. You will receive a detailed fee note for every consultation, surgical procedure or transaction with us. In the event of a missed appointment or cancellation without 24hrs notice a fee may be charged.

METHODS OF PAYMENT

Accounts are due for settlement at the end of the consultation, the discharge of your pet or upon collection of medicines or diets. You may settle the account using CASH, CHEQUE with current Banker card or CREDIT/DEBIT CARD - Switch, Solo, Mastercard, Visa, Delta

ESTIMATES OF TREATMENT COSTS

We will happily provide a written estimate as to the probable costs of a course of treatment. Please bear in mind that any estimate given can only be approximate - often a pet’s illness will not follow a conventional course. You may set a limit on our costs, but if you wish to do this you must let us know in writing.

WHEN PAYMENT IS REQUIRED

Payment for our services is required at the time we finish performing the service.

It is Practice Policy to accommodate and co-operate with our client whenever possible. However, if payment is not made in accordance with our terms or if any special agreements are not honoured, then all bad debts will be referred to our Debt Collection Agency and/or the County Court for recovery. This will include an administration charge, court fees, expenses and interest on the unpaid amount from date of invoice. Your data may also be shared with the Vetdebts network. We may suspend our services for remaining non emergency treatment until you make payment.

Any cheque returned by our Bank as unpaid, any Credit Card payment not honoured and any cash tendered that is found to be counterfeit will result in the original account being restored to the original sum with further charges added in respect of bank charges and Administrative costs together with interest on the principal sum.

INABILITY TO PAY

If, for any reason, you are unable to settle your account as specified, we ask you to discuss this with the Veterinary Surgeon at the time of the consultation and prior to any treatment.

In exceptional circumstances we may allow treatment without immediate payment, however in this situation we would expect payment to be made within 30 days of date of invoice and adequate identification to be provided. This will be provided at the discretion of the proprietor Shane Murray and will require your signed agreement. Please note that instalments or part payments of any account may ONLY be sanctioned with the express permission of the proprietor Shane Murray.

PET HEALTH INSURANCE

Braemar Veterinary Clinic strongly supports the principle of insuring your pet against unexpected illness or accidents. Please ask for details about insurance from any member of staff. On occasion Braemar Veterinary Clinic will allow claims to be paid directly by your insurance company, however please be aware should all or any portion of your claim be declined or refused for any reason it remains your responsibility to settle our account.

COMPLAINTS

We are confident that we will give you a high quality service in all respects. However, if you have any queries or concerns about our work for you, please take them up with the proprietor Shane Murray. If you would prefer not to speak to that person, then please take it up with our Practice Manager Mark Blackburne.

OWNERSHIP OF RECORDS

Case records including and similar documents are the property of, and shall be retained by, Braemar Veterinary Clinic. Copies with a summary of the history will be passed on request to another veterinary surgeon taking over the case.

OWNERSHIP OF X-RAYS AND SIMILAR DOCUMENTS

The care given to your animal may involve making some specific investigations, for example taking x-rays or performing ultrasound scans. Even though we make a charge for carrying out these investigations and interpreting their results ownership of the resulting record for example an x-ray film remains with the practice.

PRESCRIPTIONS 

At Braemar Veterinary Clinic we stock and dispense a large range of medicines on a daily basis, including prescription diets. We follow strict legal guidelines laid down regarding prescribing and dispensing of medicines. All prescriptions are assessed and authorised by the veterinary surgeon in charge. Therefore we usually request 24hours notice for repeat prescriptions.

Written prescriptions are available from this practice. You may obtain Prescriptions Only Medicines Category V (POM-V) from us or ask for a written prescription and obtain these from another veterinary surgeon or pharmacy. The Veterinary Surgeon may prescribe POM-Vs only for animals that are under his care. A prescriptions may not be appropriate if your animal is an in-patient or if immediate treatment is necessary. You will be informed on requeste of the price of any medicines that may be prescribed for your animal. The general policy of Braemar Veterinary Clinic is to re-assess an animal requiring repeat presciptions every 3 or 6 months depending on the condition, but this may vary with individual circumstances. The standard charge for a re-examination if a minimum consultation fee.

DATA PROTECTION NOTICE

We are a registered Data Controller under the Data Protection 1998. We will use your personal data to inform you about our services and information which may be of benefit to you and your pet. We may share and disclose your name and your post code with third parties including other vets about how you conduct your account. Your information may be linked to other vets’ records and accessed by other vets via a secure website located at www.vetdebts.co.uk which may contain your data relating solely to your account. Other third parties may use this information to make credit decisions about you. Please note if you provide false or inaccurate information and we suspect fraud, we will record this. If you do not wish us to use this data for these purposes then please notify us in writing at the address overleaf or through our website.

OUT OF HOURS SERVICE

In an emergency when Braemar Veterinary Clinic is closed the duty vet can be contacted by telephoning 07511 098 726 or if they are unavailable we have made arrangements with the dedicated out of hours service provider Vets Now. They can be contacted by telephoning 02890 651 729. They are located at 193 Belmont Road in East Belfast and operate out of Earlswood Veterinary Hospital. Both of these contact telephone numbers are available on our answering machine when the Practice is closed.

VARIATIONS IN TERMS OF BUSINESS

No addition or variation of these conditions will bind Braemar Veterinary Clinic unless it is specifically agreed in writing and signed by the proprietor Shane Murray. No agent or person employed by, or under contract with, the practice has the authority to alter or vary these conditions in any way whether verbally or in writing.

These terms and conditions shall be governed by and construed in all respects in accordance to the Northern Ireland Law and subject to the non-exclusive jurisdiction of the courts of Northern Ireland.